EXCHANGE/RETURN POLICY:

Non Customized Items

Any product purchased from babywit.com that has not been customized can be returned within 30 days of the shipping date for an exchange or a full refund of the price of the merchandise (shipping excluded.) Expenses for shipping the merchandise back are paid by the customer, unless the reason for exchange or return is due to an error by babywit.com (e.g. wrong item/color).

All items must be returned in the same condition they were received, unwashed & unused, with the original tags on it. Please include a quick note explaining why you are returning and send it back along with the items to be returned to:

Baby Wit
1315 N Shaver St.
Warehouse in Back
Portland, OR 97227

For refunds, your credit card will be credited upon receipt of the returned product. We refund the price of the product, including taxes, but not including shipping. Credit card returns can only be refunded onto the original card used. If you are returning a product that was purchased during a promotional period of Free Shipping, the shipping costs will be deducted from your refund.

For exchanges, a replacement order will be shipped out once the goods to be exchanged have been received. Please e-mail or call us for an RA number as we will be unable to accept returns without this number labeled clearly on your package!

Customized Items

Every babywit.com T-shirt is made just for you, customized in your choice of size and color combinations. Since every order is customer specific, we are unable to accept returns on these products (unless of course we make your item in the wrong size or color combo, in which case we will ship you out the correct item.)

If you have received the wrong item we will send you out a prepaid envelope for you to return the merchandise in. Upon receipt we will send you out the correct item. If you would like the item sent out immediately we will charge your credit card $10 per item and ship you out the correct item(s) along with a prepaid return envelope. Upon receipt of the returned merchandise we will refund your credit card the $10 per item.

We accept exchanges within 14 days of the delivery date. If you would like to exchange your new, unworn, unwashed shirt simply mail it back to:

Baby Wit
1315 N Shaver St.
Warehouse in Back
Portland, OR 97227

and include your original invoice number.

Items Lost in the Mail

All our items are shipped with delivery confirmation. If your package is not delivered, we will resend your package. We prefer to send packages lost in the mail to a different address than the original. If your package says delivered, but you did not receive it, please contact our office. We reserve the right to resend delivered packages at our discretion.